Argus Team Lead

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send resumes to franklin@jjcpl.net

Position: Argus Team Lead

Location: Blue Bell, PA

Title : Argus Team Lead

  

REQUIRED SKILLS:

-Oracle Argus Pharmacovigilance business process knowledge

-ITIL Process Assessment and Design

-Business Analysis

-Production Support and Maintenance

-Knowledge of global deployments, best practices, and lessons learned using Oracle Argus software is required.

DESCRIPTION:

-Pharmacovigilance IT Service Design and Transition Consultant will work with client stakeholders to analyze, design, and obtain approval for the design of a future IT operations, production support, and maintenance operating model for a large, global deployment with users across 50+ countries.

-Scope includes definition and execution of service level agreements, support use cases, communication and escalation plans, application monitoring, maintenance and operations/support work effort and staffing, sustain/hyper care plan, and knowledge transfer plan.

-The resource will work on a complex, global, multi release program.

-Ultimately, will ensure users and Tier 1, 2, and3 support teams and underpinning process, knowledge, and tools are in place to ensure effective operating environment to meet business requirements.

-Knowledge of global deployments, best practices, and lessons learned using Oracle Argus software is required.