Very Urgent Need Help Desk Analyst

Dear all,

Hope you are doing good.

Please check the below requirement if you are comfortable kindly revert me ASAP with updated resume.

Position: Help Desk Analyst

Location: Dallas, TX

Duration: Contract/ Full Time

JOB DESCRIPTION:

·         The Help Desk Analyst role provides customer support for technical issues related to PCs, mainframe, networking, midrange, business applications, messaging, and security in a fast-paced corporate environment. 

·         This work involves logging issues into the problem tracking system, resolving Tier 1 and some Tier 2 incidents as well as analyzing problems for escalation to appropriate support teams as necessary. 

·         L1 Help Desk Analysts are expected to support multiple proprietary business applications or components across technology stacks.

·         Our Support Center is staffed 24x7 with shift hours based upon business requirements. 

·         Holiday coverage is managed on a rotation basis.  Correct staffing is critical to providing the support to meet service expectations; therefore, dependability and punctuality are expected and are considered key performance indicators.

·         Candidates must possess or be able to obtain a NAC (Nations Agency Check) security clearance.

MINIMUM REQUIREMENTS:

·         Technical school or 2-year Associate Degree required with equivalent experience; Bachelor Degree preferred.

·         Strong interpersonal, oral and written communication skills

·         Outstanding customer service experience and resourcefulness

·         1-3 years help desk or technical support experience

·         Must possess working knowledge of current technologies and strong analytical skills

·         Willingness to work in 24x7 environment

·         Customer service orientation and ability to work in a team

·         Excellent Communications skills(Voice & Email) to handle global customers

·         Should have good analytical and typing skills

·         POS Support experience

·         Basic SQL knowledge

·         Recent, verifiable experience working with:

·         Desktop operating systems (Windows XP, Windows 7, Linux OS) and

·         Security:  password reset, authentication

·         Remote Desktop Connection and/or Remote Access (dial-up, vpn)

·         PC hardware configurations and diagnostics

·         LAN/WAN technology

ADDITIONAL ATTRIBUTES:

·         Experience with Linux OS and Servicenow.com is a plus.

·         Certifications within discipline such as: Help Desk Institute, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), MCSE, A+, Six Sigma, CMMI

·         Business experience in retail and/or sales and distribution

·         Experience with Servicenow.com, ITIL process

‘This is an onsite position and the rate agreed is final and all inclusive (no expenses paid)’

Thanks & regards
Pravin
JJCPL
469-424-2196