Communicators

Gtalk : jjcpl.rpo
Ymsg : jjcplrpo
www.jjcpl.net

Wednesday, December 18, 2013

Very Urgent Need Help Desk Analyst



Dear all,

Hope you are doing good.
Please check the below requirement if you are comfortable kindly revert me ASAP with updated resume.

Position: Help Desk Analyst
Location: Dallas, TX
Duration: Contract/ Full Time


JOB DESCRIPTION:
·         The Help Desk Analyst role provides customer support for technical issues related to PCs, mainframe, networking, midrange, business applications, messaging, and security in a fast-paced corporate environment. 
·         This work involves logging issues into the problem tracking system, resolving Tier 1 and some Tier 2 incidents as well as analyzing problems for escalation to appropriate support teams as necessary. 
·         L1 Help Desk Analysts are expected to support multiple proprietary business applications or components across technology stacks.
·         Our Support Center is staffed 24x7 with shift hours based upon business requirements. 
·         Holiday coverage is managed on a rotation basis.  Correct staffing is critical to providing the support to meet service expectations; therefore, dependability and punctuality are expected and are considered key performance indicators.
·         Candidates must possess or be able to obtain a NAC (Nations Agency Check) security clearance.

MINIMUM REQUIREMENTS:

·         Technical school or 2-year Associate Degree required with equivalent experience; Bachelor Degree preferred.
·         Strong interpersonal, oral and written communication skills
·         Outstanding customer service experience and resourcefulness
·         1-3 years help desk or technical support experience
·         Must possess working knowledge of current technologies and strong analytical skills
·         Willingness to work in 24x7 environment
·         Customer service orientation and ability to work in a team
·         Excellent Communications skills(Voice & Email) to handle global customers
·         Should have good analytical and typing skills
·         POS Support experience
·         Basic SQL knowledge
·         Recent, verifiable experience working with:
·         Desktop operating systems (Windows XP, Windows 7, Linux OS) and
·         Security:  password reset, authentication
·         Remote Desktop Connection and/or Remote Access (dial-up, vpn)
·         PC hardware configurations and diagnostics
·         LAN/WAN technology

ADDITIONAL ATTRIBUTES:
·         Experience with Linux OS and Servicenow.com is a plus.
·         Certifications within discipline such as: Help Desk Institute, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), MCSE, A+, Six Sigma, CMMI
·         Business experience in retail and/or sales and distribution
·         Experience with Servicenow.com, ITIL process



‘This is an onsite position and the rate agreed is final and all inclusive (no expenses paid)’

Thanks & regards
Pravin
JJCPL
469-424-2196

No comments:

Post a Comment