Subject: IVR Engineer.
Telecommunication Engineer Duration: 3 - 12 months
Location: Los Angeles or San Diego
F2F is must
Person must have the following experience:
Genesis IVR system 7.6.2 and 7.6.3
Strong working knowledge in Linux and Windows OS
Must be familiar with contact center operations
Moving contact centers to new systems and troubleshooting; auditing the MAC process
Documenting the environment, developing fail-over procedures and reviewing logs
Person will also assess and recommend possible upgrades
Additional information: Some travel between LA and San Diego
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