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Thursday, April 28, 2011

SAP CRM Service Functional Consultant

send resumes to eswari@jjcpl.net


SAP CRM Service Functional Consultant
Location: Palo Alto, CA
Duration: 12 Months+

Description:
These are main domains for the requirement and some general job related descriptions.

DOMAIN KNOWLEDGE:

·         Channel Partner Management
·         Business Analytics and Reporting
·         Master Data Management
·         Customer Relationship Management (Service)
·         End-to-End Order Fulfillment
·         Hi-tech Manufacturing
·         Finance

Ability to act as a bridge between business and IT teams.

Ø     Ability to work and communicate effectively with peers and Business Executives
Ø     Knows how to extract & document business requirements from business / SMEs
Ø     Ability to define business requirements to provide recommendations and solutions for complex problems
Ø     Proven background in business process and business requirements reengineering
Ø     Experience with SAP CRM 2007,ICWC, Service ticket, service order, individual object, Inbox configuration, Email etc
Ø     Experience in Master data management - Business partners, Installed Base management, Product , BOMs etc
Ø     Experience with data archiving is a plus
Ø     Knowledge of testing , development of test cases etc.

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